Charlotte Herron -- Howard HannaCharlotte Herron at Howard Hanna steers clients to her Own personal broker for personal interest. Ruined my loan and chances of getting a house.Charlotte Herron has Very poor service rude and pushy. Biggest mistake of my life to deal with her. She said I had to work with her bank or they would not except my offer. To only find out that is illegal. Her licenses should be revoked. Steering in completely illegal. Look it up before working with her.